The owners of hotels and hostels are often reluctant to submit to classification, Ivanov said. "They think it’s too much work bringing their facility up to the culture ministry directive, which sets forth a range of specific requirements for each hospitality category," he told welcome2018.com. "You require a certain set of services to conform to one star standard, and another, to deserve two stars. This behoves you to make certain improvements inside your enterprise, which must be the reason why so many proprietors are reluctant."
All hotels in the 2018 World Cup host cities are required to submit to a mandatory audit of their claimed standard. According to the explanation given by the Chamber of Commerce and Industry of Russia, the classification process includes an audit of service level and staff qualification. The foreign language skills of the hotel’s staff, from managers to maids, waiters and security guards, are also tested. Classification is administered by dedicated organizations accredited with the local tourism and culture authorities.