Emergency services call in Moscow Region available in seven languages during the 2018 World Cup

Until the end of the year the emergency call center will invite attendants with knowledge of Spanish, Italian and Chinese
18 April

Additional recruitment of attendants for the System-112 emergency call center in the Moscow Region is planned ahead of the 2018 FIFA World Cup Russia™. This was announced by Deputy Prime Minister of the Moscow Region, Dmitry Pestov. According to him, today System-112 attendants work with English, German, French and Finnish languages, and by the end of the year it is planned to hire staff with knowledge of Spanish, Italian and Chinese.

"In relation to the 2018 FIFA World Cup preparation we launched additional recruitment of attendants at the System-112 emergency call center in the Moscow Region. Currently eight professional attendants-interpreters are working there. It is planned to hire as many specialists by the end of the year," Pestov said.

Beyond that, during the world championship it is planned to make an agreement with a specialized language center, its staff will assist in handling calls in foreign languages. "It is important that the number 112 is a common number for emergency calls in Europe. By means of it the majority of foreign guests attending the 2018 World Cup, if necessary, will be able to comfortably use emergency services in the Moscow Region," said Pestov.

Citizens with hearing and speech disabilities will be able to make calls to emergency services through a sign language interpreter, communication with them will take place via Skype, SMS to number 112 (currently not supported by all mobile operators), as well as through the mobile application 112, the development of which is currently being finalized.