The volunteers tried out new functions this time in addition to their main role (ticket checking and spectator flow coordination), according to the World Cup 2018 department of volunteer relations. Their new assignments were to help spectators find their seats and enforce the smoking ban at the stadium.
"Every time we do something like this we integrate ever deeper into the volunteer environment," said a volunteer who gave her name as Anna. "My first time I felt very unsure of myself in the job I had to do, I was afraid of doing something wrong, and I felt stressed all the time. Now I’m back, helping out at a football match, and it’s really fun this time, I feel part of the football world, it’s so cool!"
The volunteer recruitment campaign for the 2018 FIFA World Cup Russia™ and 2017 FIFA Confederations Cup kicked off last June 1 in Russia in all the 11 host cities of the tournaments. Some 5,500 volunteers will be deployed for the 2017 FIFA Confederations Cup, and more than 15,000 for the World Cup.