Going to a football match with welcome2018.com

Going to a football match
with welcome2018.com
Step-by-step guide
Things not to forget

Your match ticket, your Fan ID, and your festive mood
To enter the stadium for a 2018 FIFA World Cup Russia™ football match, make sure that you bring:
Your valid match ticket purchased on FIFA.com/bilet
Your Fan ID obtained on
www.fan-id.ru
No person will be allowed into the stadium without a Fan ID. Without a Fan ID, the spectator's age, status, or ticket class are immaterial. Even a newborn child needs a Fan ID. We recommend that you apply for your free Fan ID right after you receive your ticket purchase confirmation by email. Applicant verification on www.fan-id.ru will take no more than 72 hours after your application number is added to the website database. You will receive a confirmation or denial of Fan ID issuance.

A Fan ID is an ID document with your name and your photo on it. It has a data chip inside. Wear your Fan ID on your neck, photo out, so it can be clearly seen.

It is a good idea to arrive at the stadium early, bearing in mind that the check-up at entry points takes time. Also remember that the World Cup opening and closing ceremonies will begin prior to the opening game and the final, respectively. The start time of the ceremonies is indicated on your ticket. For those matches, spectator admission will be opening four hours before the referee's starting whistle.
Click here and here for all you need to know about purchasing your ticket
Things to leave behind
Long umbrellas, roller skates and other restricted items
As stated above, you will not be admitted to the stadium unless you carry your ticket and your Fan ID. Now, even when you have these documents, you may still be refused entry if found to possess any restricted items. A restricted item is not necessarily a dangerous item. The list of restricted items is very large. It goes beyond the obvious no-no's, such as explosives, weapons, ammo, knives, narcotics, flares, firecrackers and flammable stuff, to include many other objects. Such other objects include, for example, umbrellas longer than 25 cm when folded, roller skates, skateboards, scooters and folding chairs. Your ticket and Fan ID will not save you from embarrassment if you bring a tripod. Remember that you can bring photo and video cameras, including mobile phones, but only for personal, not commercial purposes.
To avoid pitfalls, read this crucial list carefully
How to get there
On time, for free, and with Wi-Fi
Your Fan ID gives you access to a number of value-added services and perks, including:
Visa-free entry into the Russian Federation
Free transportation, when you use one of the designated trains between the 2018 FIFA World Cup Russia™ host cities
Free use of public transportation on match days, for 18 hours before and after the match
Free travel to the 2018 World Cup means more than just getting to the host city of the World Cup matches. When you use a designated free train, it offers a comfortable environment in which to relax. There is free Wi-Fi and a dining car on the train. Five of the 2018 World Cup arenas are situated in central neighbourhoods of the host cities. These stadiums are Moscow's Luzhniki, and the arenas in Ekaterinburg, Saransk, Volgograd and Nizhny Novgorod. It is advisable to plan your trip to the stadium ahead of time, to avoid last-minute delays due to traffic congestion. It may not be so easy to get to the stadium, but your trip will be made easier by the free fan shuttles, driving in designated lanes. Take your time to figure out the shuttle routes and pick the shuttle stopping closest to your gate.
View public transit routes by clicking on World Cup Stadiums
Things to do before the game
Last Mile, shows, food & drink, money
The area of 800 m to 2 km around a 2018 FIFA World Cup Russia™ stadium is customarily referred to as "Last Mile." Sometimes this space is a perfect circle, sometimes it is an uneven oval, as in Kazan, where the stadium is, literally, across the street from a residential neighbourhood. It can also form a rectangle, as in Ekaterinburg, where the arena is centrally located.
The spectators should come to the stadium as early as possible, preferably 3 hours before kickoff. The sooner you arrive at the stadium, the sooner you are done with the security check.
The route that spectators have to take from the metro stations, shuttle bus stops and other public transport stops is called the Last Mile. It will be arranged differently in every host city and it will always look interesting. For instance, in Samara, the 900 m long area will be divided into 100 m long sectors and designed in the space style. In every host city, the Last Mile will be equipped with ramps and benches for rest.
However, we do not recommend that you spend too much time in this area. It is better to arrive at the security checkpoint beforehand in order to get to the stadium in time.
As you leave Last Mile behind, you are in the stadium proper. Here, fans will see some information desks: this is the place to get fully updated information. If you have a question or need help, look for a volunteer with an INFO badge.
There will be gift shops and food & beverage outlets at the stadium, as well as a lost and found service. Spectators with small children can drop off their strollers by the information desks. They can also request a bracelet for the child here, where the details of the child's escorting adult should be input.
You can pay cash rubles for food and beverages. If your bank account is in a different currency – be it yens, zlotys, sterling, pesos, or any other currency – your money will be easily converted to rubles if you pay with a Visa card. This is important: Visa is the only card system accepted at any 2018 World Cup stadium.
The Gate/Pavilion box on your ticket indicates the gate you should use to enter the arena from Last Mile. Inside the stadium, you will need to look for the stall and sector shown on your ticket. Once your ticket is scanned in at stall entrance, you will no longer be able to go back and take a stroll around the stadium. There will be no opportunity to smoke a cigarette during the break as every World Cup arena is a smoke-free environment.
There will be separate waste collection at all 2018 FIFA World Cup venues. This is easy. There will be waste containers of two colours: yellow for plastic, cans and paper; green for food scraps, packaging and disposable tableware. Separate waste collection will make sure that most waste goes into recycling, resulting in less pollution.
There will be no hot beverages or strong alcohol available. But there will be beer, non-alcoholic and otherwise.
Where to seek help
Volunteers, medics, stewards
2018 World Cup volunteers will help with most issues. Volunteers are helping out in 20 functional areas during the tournament. It is easy to spot a volunteer: they will be wearing bright-coloured uniforms. Volunteers will be helping out at the airports, train stations, on the street, and in the hotels. You will be welcomed by stewards at the stadium, who will guide you to your seat.

There will be medical professionals on hand at the stadium, skilled, trained and equipped to render any assistance necessary.

Persons with impaired mobility, spectators with other disabilities, and overweight persons will be most in need of assistance. Special tickets of several classes are reserved for these spectator groups. The 2018 World Cup stadiums are equipped with everything these spectators might need to feel comfortable.

For example, there will be golf cars cruising around the stadiums, ready to assist spectators with disabilities. Accessibility Assistance Points will be set up outside the stadium perimeter and in the parking areas. Volunteers at the AAPs will issue wheelchairs, and will escort the spectator all the way to their stadium seat, if requested. Vision-impaired spectators will be issued with audio descriptive commentary devices. Some stadium entrances have ramps and lifts.
When exiting the stadium, follow volunteers' directions, watch out for navigation signposts and info displays.
How to stay informed
Mobile app and messengers
The World Cup stadiums will have dedicated info channels on the Welcome2018 mobile app and on Viber, which will be active on match days. Use these info channels to receive live updates on match days, covering stadium changes, traffic situation in the stadium neighbourhood, public transit and free shuttle operating schedules, stadium entrance hours, and activities around the stadium. Live streaming on messenger apps will be in Russian and English during the 2018 World Cup.
World Cup Stadiums – important info
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